Refund and Returns Policy

Effective Date: June 1, 2026

Welcome to the Refund and Returns Policy of Golf Grip Hub. We are committed to providing a transparent shopping experience and quality customer service. This policy details the eligibility requirements, return procedures, and refund timelines for all purchases made within the United States.

1. 60-Day Return Window

Our Refund and Returns Policy allows customers to request a return within 60 days of the delivery date for eligible products. Return requests submitted after 60 days from delivery will not be accepted.

2. Eligibility Requirements

To qualify for a return, items must be returned in their original state:

• Items must be unused, uninstalled, and non-damaged.

• Products must be in their original condition and packaging.

• All accessories, labels, manuals, and included materials must be present.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items: For quality control and safety reasons, we cannot accept returns for golf grips that have already been installed, used, or altered. Clearance items, custom products, and gift cards are final sale.

3. Return Shipping & Fees

• Restocking Fees: We charge $0.00 (No cost) for restocking eligible returns.

• Return Shipping Cost: Return shipping is the sole responsibility of the customer. Customers must use a trackable shipping carrier of their choice to send items back to our facility.

• Damaged or Incorrect Orders: If an item arrives damaged, defective, or incorrect due to our error, please contact us at support@golfgriphub.com within 48 hours with photographic evidence so we can issue an appropriate resolution at no cost to you.

4. Return Method & Instructions

All returns are accepted by mail only. To initiate a return:

1. Contact our customer support team at support@golfgriphub.com with your order number.

2. Once authorized, securely package your item in its original box.

3. Ship the package using a trackable mail service. We are not responsible for return packages lost or damaged in transit.

5. Refund Processing Timeline

Once your return is received and inspected at our facility, we will send you an email notification regarding the status of your refund.

Approved refunds will be automatically applied to your original method of payment. Please allow up to 14 days for the refund processing time to complete and clear into your bank account.

Contact Us

For any questions regarding returns, refunds, or eligibility, please reach out to our legal support base:

• Operated by: The Gigantic Store LLC (DBA: Golf Grip Hub)

• Address: 312 W 2nd St PMB 5964, Casper, WY 82601, USA

• Phone: +1 (307) 443-6255

• Email: support@golfgriphub.com